A. Key Result Indicators (KRIs) 

New on-board Customers 

Profitability & Revenue Growth 

Customer Experience 

B. Key Responsibilities 

Driving Growth — Delivering Value — Building Partnerships 

1.Grow new business 

Identify and target potential customers 

Reach out decision-makers via calls, emails & networking 

Maintain a strong, active sales pipeline 

Track market trends & spot out new opportunities 

2. Sell through solutions 

Understand customer needs & pain points 

Build tailored logistics solutions with related teams 

Prepare and deliver clear, professional proposals & presentations that highlight cost-savings and/or efficiency gains 

Negotiate competitive rates, service & contract terms while ensuring profitability 

3. Manage & Grow customers 

Build long-term customer relationships through regular business reviews 

Upsell & cross-sell additional services 

Monitor customer satisfaction & proactively address issues to prevent churn  

Generate referrals via leveraging successful partnerships to expand market reach 

4. Coordinate & Report 

Lead smooth onboard new customer and ensure seamless customer experience right from the first shipment 

Collaborate closely with internal teams to provide second-to-none customer experience while ensuring the highest profitability possible 

Track & monitor key performance indicators such as new on-board customers, profitability, revenue, volume, win rate, etc. on frequent basis 

C. Experiences required

Minimum 3 years of proven and hands‑on business development experience in logistics and freight forwarding sales 

Possess an existing portfolio of customers with a proven track record of maintaining high-value ones and strong relationships who are ready to collaborate and contribute immediately. Deep expertise in penetrating, developing and managing customers in Industrial Parks/Zones (IZs) and manufacturing hubs with a strong track record of success will be an advantage. 

Proficiency in English.