Key Result Indicators (KRIs) 

New on-board Customers 

Profitability & Revenue Growth 

Customer Experience 

Key Responsibilities 

Driving Growth — Delivering Value — Building Partnerships 

Grow new business 

Identify and target potential customers 

Reach out decision-makers via calls, emails & networking 

Maintain a strong, active sales pipeline 

Track market trends & spot out new opportunities 

 Sell through solutions 

Understand customer needs & pain points 

Build tailored logistics solutions with related teams 

Prepare and deliver clear, professional proposals & presentations that highlight cost-savings and/or efficiency gains 

Negotiate competitive rates, service & contract terms while ensuring profitability 

Manage & Grow customers 

Build long-term customer relationships through regular business reviews 

Upsell & cross-sell additional services 

Monitor customer satisfaction & proactively address issues to prevent churn  

Generate referrals via leveraging successful partnerships to expand market reach 

Coordinate & Report 

Lead smooth onboard new customer and ensure seamless customer experience right from the first shipment 

Collaborate closely with internal teams to provide second-to-none customer experience while ensuring the highest profitability possible 

Track & monitor key performance indicators such as new on-board customers, profitability, revenue, volume, win rate, etc. on frequent basis 

 Key Performance Indicators (KPIs) – to be communicated on defined time frame  

 Skills and competencies required 

Professional sales competencies through value approach with strong capability in developing, and expanding new customers and markets 

Customer relationships and network management 

Solid knowledge of foreign trade, economics, supply chain, logistics, forwarding, import & export processes, customs regulations to research, understand market, industry, commodity, product and customer’s drivers to make a concrete customer’s strategy plan with revenue growth and the highest profitability possible and manage  

Sales process, system knowledge and opportunity pipeline management 

Result oriented with can-do attitude. Adaptable and fast learner. 

Excellent interpersonal, organizational, time, stakeholder management and communication skills. Demonstrated ability to manage conflicts and negotiate.  

Effective and efficient collaboration within the team and among functions 

Proficiency in English.

For senior roles (3)

Minimum 3 years of proven and hands‑on business development experience in logistics and freight forwarding sales 

Possess an existing portfolio of customers with a proven track record of maintaining high-value ones and strong relationships who are ready to collaborate and contribute immediately. Deep expertise in penetrating, developing and managing customers in Industrial Parks/Zones (IZs) and manufacturing hubs with a strong track record of success will be an advantage. 

For Junior role (1) 

1 year of experience OR a high‑potential fresh graduate