A. Client Operations Management 

  Oversee day-to-day operations for key clients, ensuring shipments and 
documentation are processed with precision and timeliness. 
 Utilize data management tools and reports to monitor shipment 
performance, exceptions, and cost control. 
 Collaborate closely with Procurement, Pricing, Accounting, and 
Transition & Execution teams to ensure seamless service flow. 
 Maintain client SOPs and ensure full compliance with agreed SLAs and 
internal standards. 
 Analyze trends and performance metrics to proactively identify 
operational improvements. 
 Proactively propose and organize periodic performance reviews with 
customers to ensure regular feedback is received and actions are taken 
to maximize customer satisfaction. 

B. Team Leadership & Performance Excellence 
 Lead and coach a team with clear targets and accountability. 
 Drive a culture of ownership, efficiency, and continuous improvement. 
 Monitor team workload distribution and ensure service quality under 
pressure. 
 Guide the team in using data and systems effectively (e.g., ERP, Excels, 
Power BI dashboards). 
 Conduct regular coaching sessions and performance reviews to elevate 
capabilities. 

C. Client Relationship & Communication 
 Serve as the primary escalation point for key client operational issues. 
 Maintain proactive communication with client operations teams and 
internal stakeholders. 
 Provide regular performance reviews and data-driven insights to clients. 
 Support onboarding and transition of new clients, ensuring a smooth 
setup process. 

D. Process Improvement & Data Management 
 Establish a data accuracy culture within the team—ensuring timely, 
correct input into systems. 
 Prepare performance dashboards, cost analyses, and exception reports 
for management. 
 Identify opportunities to automate routine tasks or streamline workflows. 
 Support implementation of new digital tools or operational systems.  

E. Pricing 
 Utilize existing vendor pools to construct solutions and price competitively 
to secure businesses. 
 Negotiate with suppliers, vendors, and service providers to secure 
competitive pricing, favourable terms, and high-quality services. 
 Work closely with Procurement & Pricing Project team to build a stronger 
and more diversed supplier base to optimize business capitalization and 
costing. 

Qualifications: 
 Bachelor’s degree in Logistics, International Business, Supply Chain, or 
related field. 
 4–6 years of experience in freight forwarding or logistics operations, with 
2+ years in a supervisory or senior logistics implementation role. 
 Strong operational understanding across transport modes (air, ocean, 
trucking) and customs processes. 
 Proven experience in data analysis, reporting, and workflow optimization. 
 Highly efficient, organized, and data-driven. 
 Excellent communication, coordination, and client-fronting skills. 
 Strong leadership and team coaching ability. 
 Advanced Excels, Power BI or data visualization experience is a strong 
advantage. 
 Fluent English communication. 
 Self-motivated, proactive, and able to take initiative under minimal 
supervision.